Modern Luxury

Our firm was honored to design and implement the Customer Experience program for the largest ROLEX boutique in Europe and, last week,...

This article contains my commentary from a recent Ultra-Luxury mystery shop retail experience in the US. This boutique was one of the...

The luxury market has been volatile over the past twelve months. While some brands are scratching their heads or swapping out leadership...

Of late, I’ve been massively disappointed with the experiences I have in “luxury” hospitality. Rant in-coming. (read to the end for the...

It’s rare that I read an article this contrary to modern luxury. I kept waiting to read commentary that wasn’t old-fashioned, outdated,...

Over the past two weeks, I’ve been asked by many of our luxury clients and luxury analysts what I think of the Jaguar relaunch. After the...

Impressing the Modern Luxury consumer has become harder and harder in the last 24 months. We see this manifest in consumer buying...

This week one of my favorite events is happening in NYC: The Luxury Women Leaders' Summit! Luxury Roundtable always pulls together bright...

“We thought we were delivering luxury experiences, and 45 minutes later, we are tearing up our playbook and starting over.” I just...

When a room full of powerhouse talent comes together with a passionate purpose, expect great things to happen! The last two days of high...

I love companies that invest in developing their talent and equipping everyone with the knowledge to build incredible experiences that...

Several months ago, I was asked to submit a forecast. Something commonplace in business, right? But this was not your typical financial...