ICON DIAGNOSTIC​
FREQUENTLY ASKED QUESTIONS
1. How long does the ICON Diagnostic take?
The ICON Diagnostic typically takes six to ten weeks from engagement to executive briefing, depending on scope, geography, and the number of locations under evaluation.
2. What is included in the executive deliverable?
Clients receive a comprehensive report with detailed scoring across all evaluated ICON Dimensions, expert commentary, identification of performance patterns and gaps, and direct recommendations grounded in real operating models. The briefing is structured for boards, investors, and senior leadership teams.
3. Can the diagnostic be scoped to a single location or division?
Yes. The ICON Essential is designed for a defined scope, a single location, region, or concentrated part of the business. The ICON Full expands to multi-location, regional, or multi-continent evaluation.
4. What industries does the ICON Diagnostic serve?
The ICON Diagnostic has been completed across ultra-luxury hospitality, branded residences, private aviation, yachting, private clubs, luxury automotive, wealth management, luxury retail, and other sectors where client experience is a material driver of trust and enterprise value.
5. What happens after the diagnostic is complete?
Clients receive a clear set of prioritized recommendations. They can be implemented by internal teams directly. For organizations that choose to go further, The AHA Group’s consulting and advisory practice is available to support implementation, translating recommendations into operating models, behavioral standards, and sustainable delivery systems.