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ABOUT THE AHA GROUP

The AHA Group is the leading global authority on ultra-luxury Client Experience, exclusively focused on the HNW and UHNW markets. 


We work with the world’s most revered brands to win, grow and retain HNW and UHNW clients by designing client experiences and strengthening client engagement in ways that drive revenue, client acquisition, market share, increased purchase frequency, and referrals.
 

Our proprietary research and deep understanding of how wealthy clients behave underpins our Client Experience Design, Consulting Engagements, Training, Briefings and Executive Advisory Sessions. 

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Offices: Headquartered in Las Vegas, Nevada, USA, with three additional offices around the world. 

 

Year Founded: 2022

  • Antonia J.A. Hock, Founder & President

  • Nicolas J. Orolin, Chief Delivery Officer

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Executive Team:  ​

  • Simon Banks, VP Consulting

  • Derek Armstrong, Director of Finance

  • Robert Kim, Director of Operations

  • Amir Ali, Director of Research

  • Rachel Smithson, Director of Human Resources

 

Number of Employees:  45+

Number of Clients:  300+

Recent Awards

  • Business Transformation Consultancy of the Year; Corporate LiveWire, Innovation & Excellence Awards (2026, 2025). ​

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  • Top 10 Customer Experience Consulting Firms in the United States; Digital Reference (2025).

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  • Antonia J.A. Hock Named Transformational Leader of The Year; Exeleon Magazine (2023).

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Antonia J.A. Hock

Founder & President of The AHA Group

Antonia J.A. Hock’s singular expertise in UHNW customer behavior and decision-making, the ultra-luxury market, and the nuanced sophistication of modern wealth, has made her the go-to expert for the world’s most prestigious luxury brands seeking to solve HNW & UHNW customer challenges.
 

As Founder and President of The AHA Group, she leads a highly-specialized global consulting firm with the sole ambition of turning its proprietary UHNW insights into commercial results for its clients. The mandate is consequential: sharpen market position, attract and deepen relationships with the customers who matter most, or redefine an experience that no longer distinguishes the brand at the level at which it competes. Antonia’s work brings an exceptional command of wealthy-customer behavior, global markets, and cross-industry intelligence.

Together, these inform the design of distinctive client positioning, strategy, and executable UHNW customer experience systems.
 

Hock’s perspective has been shaped through her extensive experience in Asia, the Middle East, and Europe, where she has worked with heritage luxury houses, ateliers and businesses serving the highest echelons of wealth. Her academic background is similarly international: a Dartmouth graduate at the top of her class, she also studied at the London School of Economics and Georgetown, grounding the cross-cultural fluency that continues to inform her work.
 

Her professional career includes earlier leadership roles at Microsoft, Siemens and leading The Ritz-Carlton Leadership Center. Today, her thinking on wealth, luxury and sophisticated client behavior is sought in boardrooms, at major international conferences, and by leading media including The Wall Street Journal, Financial Times, Bloomberg, Forbes and Esquire.
 

Beyond her professional work, Antonia is an accomplished high-altitude mountaineer and lifelong equestrian. 

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Nicolas J. Orolin

Chief Delivery Officer

An internationally recognized leader in organizational transformation, Nicolas brings global operational depth and cross-cultural perspective to the firm’s strategic work.

 

With an upbringing, education, and executive career that span Europe, North America, and Asia, he has led multinational enterprises at the highest levels, including serving as President of a global ERP organization and directing large-scale operations for a U.S. Fortune 50 company.

 

A creative and meticulous executive, his experience spans sales, product, technology, finance, and enterprise systems, and he holds seven technology patents that reflect his commitment to disciplined innovation and structural problem-solving.

 

His work within luxury and private wealth environments gives him a clear understanding of the discretion, precision, and performance standards required at the highest levels of client engagement.

 

He ensures that every experience architecture we design is supported by the leadership, structure, and operational strength required to sustain it.

 

Nick is a graduate of The University of Wales and Oxford University and conducted post-graduate research at The University of Cambridge.

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  • LinkedIn
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CAREERS: Exceptional Work Requires Exceptional People

The AHA Group operates at the intersection of strategy, precision, and performance. The work is demanding, the clients are exceptional, and the bar is high by design.


Our work demands people who think rigorously, act with discretion, and hold themselves to standards that most organizations do not require. If that describes you, we welcome an introduction.


Send a brief note highlighting your background and passion for experience design to careers@ahaexperience.com


Direct candidates only. We do not accept submissions from recruiters, staffing agencies, or third-party representatives.

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Ready to Make Your UHNW Customer Experience Exceptional?


Our clients contact us with a distinct business challenge in mind - how can they strengthen the experiences they deliver to their affluent and UHNW customers, better prepare their people to engage their customers, or simply how to win and retain more UHNW customers.

 

Sometimes that work begins with a consulting engagement. Other times, it is a one-day executive facilitation session, sales training, wealth briefing, or an UHNW keynote.
 

​We welcome your inquiry through our contact page or directly to William Andrews at williama@ahaexperience.com.

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