10 Influential Women in Customer Service

73% of customer service agents are women! And 100% of customer service agents are a critical component of exceptional customer experience!

Unfortunately this is a group that often receives substantially low investment in customer service and experience training, employee experience consideration, and virtually no empowerment.

I LOVE to be on a list with other women who are all changing that. Whether it is through technology, scalable processes, operations, or 5-Star Service and WOW Experiences, my hat is off to everyone blazing new trails!

💫 Follow this list of 10 Influential Women in Customer Service 💫

73% of customer service agents are women, so if you work in this space, you should make sure you have their voices on your feed.

Leslie O'Flahavan

Rea Alducente

Cait K.

Antonia J.A. Hock

Valentina Thörner

Mercer Smith

Kaitlyn Gobiel

Åsa Nyström

Katalin Fritz, MBA

Marlene Lee Summers

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