Recording Started!
- The AHA Group
- Jan 28
- 1 min read
What is being recorded? The launch of a WOW! Playbook for one of our luxury clients. This is the culmination of an 18-month project that started with the implementation of new CX Excellence Standards and is finishing with this US-wide WOW! Launch.
What am I presenting in this particular session?
💫 How we built their scalable enterprise WOW model
💫 How this new model enables Wow Moments that create ROI for the business AND delight their customers
💫 How to score these Wow Moments across 11 metrics to forecast-- not only the ROI and degree of impact-- but the most likely action a delighted customer will take next
💫 An overview of the 10 ways to locate opportunities to deliver WOW moments across the 4 modern categories of WOW
💫 That’s just for starters….
Our firm's groundbreaking WOW IP was just nominated for a global CX thought leadership award. If you still think WOW is just about empowering people to be nice, you are missing out on delivering maximum results for your customers, your employees, or your business.