Some Musings About The Importance of Manners.

This is one of the fastest ways to create a micro-wow moment. Most companies fail at it every day. And I haven't seen it discussed on this platform.

Manners.

Not half-baked, quasi-manners. I mean excellent, impeccable manners. Through every channel-- in-person, email, text, DM, phone, voice mail.

Internal communication & external communication.

Want to impact your internal culture? Start having great manners.

Want to stand out to customers? Start having great manners.

Every employee, every leader, every time, 365/24/7. No exceptions.

In the 72 audits we've done, not one company has even come close. Not in the US. UAE. UK. Canada. Mid-west. West-coast. Mexico. Not for patients, customers, fans, guests, or clients.... or employees.

It takes discipline, engagement, focus, accountability, and training. It's not expensive to execute. Just impactful.

Sometimes the simplest things make the biggest impressions.